Atm Card not Working Complaint Letter to Bank
A formal complaint letter regarding a malfunctioning ATM card is a written communication sent to the bank by a customer who is encountering difficulties with their ATM card. This letter is a means to clearly articulate the problem, specifying the date and time of the issue, and detailing any pertinent information, such as the location of the ATM or any error messages displayed on the screen.
It is crucial to include any attempted solutions or actions taken to resolve the issue in this letter. Maintaining a professional and respectful tone is highly advisable. To ensure the bank receives the letter and to maintain a record of the correspondence, it is recommended to dispatch it via certified mail.
In response, the bank should promptly address the complaint and provide a resolution to the problem, which could involve replacing the ATM card, conducting an investigation into the issue, or issuing a refund if deemed necessary. A well-composed complaint letter serves as a key tool in expediting issue resolution, ensuring the customer’s satisfaction.
Sample Atm Card not Working Complaint Letter to Bank
TEMPLATE
Date: ________
From
(Name of the Account-holder)
(Complete Address)
(Contact Number)
To
The Branch Manager
(Name of the Bank)
(Name of the Branch)
Sub.: Request for Replacement of ATM Debit Card
Dear Sir/Madam,
I am writing to inform you that my ATM debit card linked to my savings account (Account number: ____________) is no longer functioning. I attempted to withdraw cash on (Date, Time) at an ATM machine under your bank’s jurisdiction (ATM Id: _______), but the transaction failed due to an error message that read, “Sorry, can’t read the card.”
I believe that the problem lies with the card, as I have used the ATM machine several times before without issue. I have attached the faulty ATM card to this letter and request that you replace it. If there are any fees associated with this service, kindly debit my account accordingly.
I hope to receive the replacement card as soon as possible, as it is crucial for me to access my funds.
Thank you for your prompt attention to this matter. I look forward to hearing back from you soon.
Yours faithfully,
(Signature)
(Name of the Account-holder)
Encl.: ATM card
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